The website uses cookies. By continuing to browse, you are accepting its use.

Our use of cookies
We use cookies on our websites (our website, or our websites) for a number of purposes. They help us provide you with a good experience when you browse our website and allow us to improve our site. By continuing to browse our website, you are agreeing to our use of cookies.
What are cookies and why we use them
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of the e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them below.

First-party cookies
This website will set some cookies that are essential for the website to operate correctly. These cookies, none of which capture personally identifiable information, are as follows:

Visitor ID – this cookie is a numeric value that identifies unique visitors and provides coherence and consistency to a site visit;
Page Number – this cookie identifies the page you are on;
Session ID – this cookie identifies your website session;
Test – this cookie checks whether or not your browser supports cookies;
Order - this cookie ensures that your shopping basket works correctly.
Third-party cookies
Our websites set several types of third-party cookie, and we do not control the operation of any of them. The third-party cookies that may be set include:

Google Analytics – we use Google Analytics to collect data about website usage. This data does not include personally identifiable information. You can view Google’s privacy policy here: www.google.com/policies/privacy.
Bing Universal Event Tracking – we use Bing Universal Event Tracking to collect website usage data for traffic that comes from paid advertising on Bing. You can view Bing’s privacy policy here: www.privacy.microsoft.com/en-gb/privacystatement.
CallTrackingMetrics – We use CallTrackingMetrics to display a different phone number based on the visitors traffic source. You can view CallTrackingMetrics policy here: www.calltrackingmetrics.com/legal/cookies.
Digital Window (AWIN) – we use Digital Window’s tracking cookie to track the performance of our affiliate network. You can view Digital Window’s privacy policy here: www.awin.com/gb/legal/privacy-policy-gb.
Zendesk - this licence cookie enables our installation of Zendesk, making it possible for visitors to use the chat functionality on this site. It does not collect any personally identifiable information. You can view Zendesk’s privacy policy here: www.zendesk.com/company/privacy.
Google Remarketing - we use Google’s Remarketing cookie to market products and services we think may be of interest to you. You may see our adverts on Google’s Display Advertising Network of partner websites and Google’s own search results pages. We aim to carefully select the products and services we remarket to you, and do so based on the pages you have visited on our website. To opt out of Google Remarketing, set your Google Ads Settings
Google Tag Manager - we use Google Tag Manager to manage some of the cookies that we use on our websites. You can view Google’s privacy policy here: www.policies.google.com/privacy?hl=en&gl=ZZ.
Lead Forensics - we use Lead Forensics IP address tracking technology to identify businesses visiting our site and the pages that are being used. This helps us analyse data about web page traffic to develop and improve our website for business visitors. View Lead Forensics’s privacy and cookies policy here:
Kissmetrics - we use Kissmetrics code to obtain information about the activities that users engage in while visiting our web pages. When a user visits our website, Kissmetrics code contained on the website contacts Kissmetrics’s servers and enables Kissmetrics to collect this data. This data is used to improve the website for our users. To opt out, contact Kissmetrics Service Opt-Out
Visual Website Optimizer - we use Visual Website Optimizer cookies to run campaigns and to track user information. The cookies keep track of the variation a user has viewed and helps to serve the same variation to the user consistently, track goals completed by the user, and determine whether a user is part of a campaign. To opt out, visit www.itgovernance.co.uk?vwo_opt_out=1.
SharpSpring - we use SharpSpring to collect data about website usage. You can view SharpSpring’s cookie policy here: www.sharpspring.com/legal/sharpspring-cookie-policy.
New Relic - we use New Relic to track performance of our website. You can view New Relic’s privacy policy here: www.newrelic.com/termsandconditions/privacy.
Facebook - we use a Facebook pixel to obtain information about the activities that users engage in while visiting our web pages. For information on Facebook’s privacy and cookie policy, visit www.facebook.com/policies/cookies.
Pardot -we use Pardot to track visitor and prospect activities by setting cookies to remember preferences such as form fields. You can view Pardot’s policy here www.salesforce.com/company/privacy.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

								

At Robi, we understand that in today’s digitally connected and data driven world, sometimes it can be difficult to understand how your personal information is being collected and used. As part of our commitment to being transparent with our customers and business partners, we want to clearly explain about our data privacy practices and how we protect your privacy so that you can make informed decisions.

As we recognize the importance of protecting and safeguarding your personal information that you have entrusted to us, we have established privacy policies that defines and enforces the structure and accountability for secure and respectful collection, use and sharing of your personal information.

All our activities are underpinned by our T.R.U.S.T principles of being Transparent, respecting your Rights, Using of your personal data, implementing robust cyber Security practices and taking due care when data Transfer is required.

Please take a moment to make yourself familiar with our data privacy practices. Should you have any queries, feel free to reach us at dpo@robi.com.bd

Note that we may from time to time amend, modify, vary or update this Privacy Notice and such updated version shall be available at www.robi.com.bd/en/personal/privacy-notice and you will be bound by such modifications, variations or updates.

Information about Children

If you are under the age of [18], you are required to obtain the consent of your parent, guardian or person who has parental responsibility over you before sending us your personal data (for example, your name, address and email address). In such cases, we may require sufficient proof of such consent at any time.

What personal data do we collect?

The types of personal data we collect or obtain may vary according to our relationship with a data subject (person whose data are collected) and may include the following:

For Customers

• contact information (such as name, address, email address and telephone number)

For Customers

• when you register for information relating to our and/or services or for any other purposes(s)
• when you communicate with us (such as SMS, text messages, emails)




Who do we disclose your personal data to?

We may disclose your personal data:
For Customers
• to members of our group companies
• to third parties when disclosure is necessary or reasonable to protect our rights, protect your security, investigate fraud or respond to a law enforcement request
• to our service providers, field engineers, contractors, subcontractors or any other third-party performing work on our behalf or at our instruction
• to third parties for credit checks and fraud management
• to third parties for research and development purposes


We use reasonable efforts in accordance with industry best practices to ensure that the above-mentioned maintain the confidentiality of your personal data and are restricted from using your personal data for any unauthorised purpose.

What are your rights?

We respect your rights and privacy by taking steps to ensure that your personal data is accurate, complete, not misleading and up to date. As a data subject of Robi, you have the following rights:
• Right to be informed,
• Right to access your personal data
• Right to correct/update your personal information you have provided to us.


Transfers of Personal Data We may transfer your personal data across geographical borders to other entities in compliance with law. Where your personal data has been transferred to members of our group of companies and/or to third parties located outside of Bangladesh, the transfer of your personal data is carried out under organizational, contractual and legal measures and with adequate levels of protection implemented as well as any additional local legal requirements for the parties receiving this information in order to safeguard your personal data.

How do we store and protect your personal data?

We may collect and store your personal data in electronic or physical form, depending upon the requirement. Information may be stored at our and third-party premises within IT Systems (e.g. external cloud storage, internal or third-party management systems, e-mail, database, hard drives), document warehouses etc ensuring proper security measures.

We endeavour, where practicable, to process your personal data in a safe environment by preventing any unauthorized or unlawful processing of personal data or accidental loss or destruction of, or damage to, such information. We have implemented various physical, technical and administrative security measures to protect your personal data and our network from unauthorized access. Some of these measures include:
• encryption of data in transit or at rest
• strict adherence to privacy and security practices
• periodic security assessment and reviews to upgrade our practices
• restriction of access to such data to personnel who have a need to know such data


How long do we retain your personal data?

We will retain your personal data only for as long as such information is necessary for the purposes it was collected for. The retention period for personal data may also be affected by the requirements of applicable laws. In all cases information may be held for a) a longer period where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purpose) or b) a shorter period where the individual objects to the processing of their personal data.

Consequences of not providing personal data

We may require collection of certain personal data about you and failure to provide such information may:
• result in us being unable to process your application and/or provide you with our services
• result in us being unable to respond to your requests on our products/services
• limit or prevent access to certain features on our website/weblinks
• result in us being unable to update you on latest updates regarding any promotions, our services/products or launches
• result in your inability to receive invitation to promotional activities organized by us • negatively affect our ability to communicate with you
• negatively affect our ability to communicate with you
• result in our ability to enter into a contract with you or a counter-party or continuing to contract with you or a counter-party
• negatively impact your chances of being selected for any potential employment, engagement or internship


By submitting personal data to us, you acknowledge that:
• You have read and understood this Privacy Notice and agree and consent to the use, processing and transfer of personal data as set out herein.
• All information and representation provided are true and correct to the best of your knowledge, and you have not knowingly omitted any relevant information