Privacy Policy

Robi is committed to protecting your privacy

This statement sets out the approach of Robi Axiata Limited (“Robi”) — in relation to the treatment of your personal information. It includes information on how Robi collects, uses, discloses and keeps secure, individuals' personal information.

Your personal information

“Personal Information" is any data that identifies you. The personal information given to us is presumed to be true, complete and accurate in all respects and you agree to notify us immediately of any changes. Personal information held by Robi may include your name, date of birth, email address, mobile phone number, occupation, National ID number and username or password and other detail.

How do we use Personal Information?

Your Personal Information may be used to

Verify your identity
Assist you to subscribe to Robi's services
Provide the services you require
Administer and manage those services, including charging & billing
Inform you of ways the services provided to you could be improved
Gain an understanding of your information and communication needs in order for Robi to provide you with a better service

Also, your personal information is collected, processed and used by Robi for the purposes of generating Robi services which may be of benefit to you. Robi also intends to keep you informed of its products, services and special offers from time to time. Personal information may also be processed and used by such other organizations/institutes/bodies- on our behalf for the purpose of providing Robi services to you.

Robi does not disclose your personal information to any other Cellular Service Providers, Banks, Credit Card companies so on and so forth or their agents, affiliates which could lead to invasion of your privacy. Nevertheless, Robi may tie-up with such agencies from time to time to provide you with services or offers that may be beneficial to you. Robi may disclose your personal information to the said agencies for sharing or offering services from Robi.

When we disclose your personal information

In order to deliver the services you require, Robi may disclose your personal information to organizations within and outside of Robi. Your personal information is disclosed to these organizations only in relation to Robi providing its services to you. These organizations carry out

Customer services
Mailing operations
Billing and debt-recovery function
Information technology service
Service maintenance
Market research

Robi takes reasonable steps to ensure that above-mentioned organizations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. In addition, Robi may disclose your personal information to Government, regulatory authorities and other organizations, as required or authorized by law.

Information Security

Disclosure of consumer’s personal information (SAF data, billing/payment history etc.), usage-record (CDR, Log, Time-Stamp, and Cloud-Data etc.), geographic location and/or combination of any of the above to any entity other than the entities designated by the law of the land is strictly prohibited.

Robi requires employees and contractors to perform their respective duties in a manner that is consistent with Robi's legal responsibilities in relation to privacy. We also review, on a regular and ongoing basis the information security practices to ascertain how ongoing responsibilities can be achieved and maintained. We reiterate Robi's commitment to respect your privacy always on a priority basis by ensuring that the information that has been shared with Robi does not fall in the hands of any outside agency/ unauthorized person(s) except the organizations working and has been engaged on behalf of Robi.

Privacy Support

Robi reserves the right to amend or modify this privacy statement at any time or in response to changes in privacy legislation without assigning any reason whatsoever.